Emma has worked over 18 years in the service industry, combined with hotel and corporate management experience. Proven leadership skills involving managing, developing and motivating teams to achieve excellent results will play a crucial role in helping companies enhance their service offering.

Her ability to conduct business at the most professional level in combination with her intuitive and emotionally engaging people skills allows Emma to provide a bespoke consultancy service unique to the industry. The efforts of her work will result in a positive shift in culture, true ownership of operations towards customers and a team-based, collaborative and engaging customer focus.