EMEA Regional Director:
‘We engaged UpFront Management Consulting services to undertake a review of the quality and readiness of our service offering to our customers in the UK, France and Egypt.
UpFront delivered a highly professional and proactive service, which went beyond the scope of engagement, focussing on all aspects of customer relations and service delivery. The end result provided us with detailed insight and clear recommendations which gave my teams the ability to drive substantial change and improve customer satisfaction’